· YASTRONICS SFTORE is a store affiliated with the electronic chip company, which is proud to be the first provider of comprehensive industrial solutions and services in many sectors.
· Through our store, you can buy all kinds of products, solutions and services.
· Below you will find the terms and conditions governing purchases through our online store.
YASTRONICS Replacement and Return Policy
YASTRONICS is committed to providing a comfortable and secure shopping experience for its customers. Therefore, we have established a comprehensive replacement and return policy designed to protect consumer rights and ensure satisfaction with purchased products. Below are the details of our policy:
Replacement Policy
Replacement Period:
Customers have the right to replace a product within 7 days from the date of receipt. After this period, replacements are not permitted.
Replacement Conditions:
The product must be in its original condition, unused, and undamaged.
All accessories, manuals, and original packaging must be included.
The store reserves the right to inspect the product before approving the replacement to ensure its condition.
Shipping Costs:
Customers are responsible for shipping costs associated with the replacement.
In the case of international replacements, customers bear the full shipping costs.
Exclusions:
Products made to the customer’s specifications or personalized items cannot be replaced.
Products that have been damaged due to misuse or mishandling are not eligible for replacement.
Replacement Procedure:
Customers must contact customer service to initiate a replacement request.
Proof of purchase (such as an invoice) must be provided with the product being replaced.
Return Policy
Return Period:
Customers have the right to return a product within 7 days from the date of receipt. After this period, returns are not permitted.
Return Conditions:
The product must be in its original condition, unused, and undamaged.
All accessories, manuals, and original packaging must be included.
The store reserves the right to inspect the product before approving the return to ensure its condition.
Shipping Costs:
Customers are responsible for shipping costs associated with the return.
In the case of international returns, customers bear the full shipping costs.
Exclusions:
Products made to the customer’s specifications or personalized items cannot be returned.
Products that have been damaged due to misuse or mishandling are not eligible for return.
Perishable items or items with a short shelf life cannot be returned.
Return Procedure:
Customers must contact customer service to initiate a return request.
Proof of purchase (such as an invoice) must be provided with the product being returned.
Warranty Policy
Warranty Duration:
Warranty duration varies by product type; customers should refer to the specific warranty details for each product.
Warranty Conditions:
In the event of a manufacturing defect or product issue, the product will be repaired.
If repair is not possible, the product will be replaced or the value refunded at the store's discretion.
Warranty Exclusions:
Warranty does not cover damages resulting from misuse or mishandling.
Warranty does not cover damages resulting from accidents or natural disasters.
Additional Information
Customer Service Contact:
Customers can reach out to customer service via phone or email for assistance with replacement or return processes.
Policy Updates:
YASTRONICS reserves the right to modify the replacement and return policy at any time; customers should review the policy periodically.
Compliance with Laws:
The replacement and return policy complies with local and international consumer protection laws.
YASTRONICS aims to ensure customer satisfaction through a clear and transparent replacement and return policy. We hope this policy clarifies all important points regarding replacement and return processes.
